Wait for your phone to complete the setup process (if your email server settings are already available or automatically loaded). For corporate emails or email or work emails using ActiveSync, please contact your local IT department for the server information.ĥ. To make sure you entered the correct server information, please contact your email provider. These errors means that something is wrong with the server settings of information you entered to your email server. Unable to connect to email server or No response from server error Make sure you enter the entire address, including the part after for your account username.ī.
#Samsung quick connect galaxy s5 password#
Passwords are generally case-sensitive so make sure caps lock is not turned on when typing your password especially if the characters are all small. To check if you are entering the password correctly, touch the option to Show Password. If you have successfully signed in, ensure you are entering the same credentials on the phone. If you aren't sure, please contact the email provider and have them verify your username and reset the password. If logging in or signing in is not successful, verify if the username and password you entered are correct. Try to log in or sign in with the correct username and password. Visit the email login page or webmail using an available computer.Ģ. Take note of the error message that prompts during the email account setup and refer to the following resolution steps.įollow these steps if you get an "Authentication failed" error message:ġ. If problem persists, proceed with the following settings configuration check. Once you are already on a Wi-Fi network, attempt to connect over mobile data. Navigate to a website or webpage and see if you can connect.ģ. To do so, touch Apps and select either Internet or Chrome browser.
Open either browser on your phone and then try to connect to mobile data. Turn the phone back on and wait for it to establish connection with the mobile network.Ģ. Wait for 30 seconds and then replace or re-insert the battery. You do this by removing the battery from the phone while it's on. Try to re-establish network mobile network connection on your phone. After doing each step, we suggest you try to test if the issue persists or already fixed.ġ. If none of the above procedures have shed lights to your problem, then continue with these recommended resolution steps.
#Samsung quick connect galaxy s5 software#
So we also suggest you to check for any available software updates for your phone at Samsung website. While this is optional, updating the device software generally helps improve functionality and fixes existing problem occurring on the phone. Sometimes, you may be required to enable the POP3/ActiveSync feature on your account.ħ. Please contact your service provider and ask for the correct POP3/IMAP or Microsoft Exchange ActiveSync information for the setup. Sometimes, any of these wrecks can cause a device to malfunction.Ħ. Check your phone for any physical or liquid damages. If you encounter the problem only when you are in a specific location, be sure to contact your service provider and verify for coverage in the area where you are having issues.ĥ. At least two or three bars will be fine.Ĥ.
Ensure your phone is getting enough signal strength. Also verify if you are getting the correct data plan.ģ. Check your account status and make sure it is in good standing with your service provider or carrier. Doing so will help you determine if there are outages or issues with the email provider's servers.Ģ.
Try to access your email account using a computer. Follow these methods to help you isolate the problem.ġ. Now that we've enumerated the possible causes, it's time to isolate the problem or find out which among these causes is really triggering the errors to occur.